Acer 6920G
I have spent the last few hours wiping Vista off my laptop and installing Windows 7 on it. I’ve run into a number of issues while re-setting everything up on Windows 7 and I have decided to share the solutions here in the hope that is will save someone some time! Luckily after installing Windows 7, most of the hardware was working and was installed properly. The only few exceptions were
- FingerPrint Reader ( Acer Bio Protection )
- CineDash Media Console and Launch Buttons ( Launch Manager )
Solving Issues with the FingerPrint Reader
One of my favourite little features of the Acer Aspire 6920G is it’s fingerprint reader, on Vista it worked really well and saved me having to type in my long password each time I started up. As soon as Windows 7 was up and running I realised that it was not working at all and that it had not been automatically setup. Looking in the device manager, I could see that there was an “Unknown device” under the “Other devices” section which I believe was the fingerprint reader as after installing the FingerPrint Utility (direct link), it worked. I thought this had fixed it and it had to an extent, but it still wasn’t working completely correctly and kept showing a “Class not registered” error message. The solution to this problem is to install Adobe Flash Player, It is worth noting that to fix it you have to install it in Internet Explorer using the ActiveX method and not the setup utility.
Finally I had one last problem with setting up the FingerPrint utility was that despite scannng my fingerprints many times, it was still not managing to save my fingerprint profiles and it kept giving the error message “Enroll Failed”. The solution to this was to install the “FP_patch” which was stored in “C:\ACER\FP_patch”, Luckily I had backed up the ACER directory before installing Windows 7 so I was able to do this quite quickly although it occurred to me that if you are reading this you may have not saved a copy of it so I have uploaded a copy of the FP_patch directory here. Once you have downloaded and unzipped the directory, you just need to run the file named “fp.cmd”, then it should all be working properly! After running the patch, you will need to start the Acer Bio Protection application and enroll each of your fingerprints.
On a slight side note, I found that running the Acer Bio Protection app ( called System Settings ) under compatibility mode for Vista made it run much faster and smoothly. To put it into compatibility mode, navigate to the Acer Bio Protection Installation directory ( C:\Program Files\Acer\Acer Bio Protection ) and right-click on SysSet.exe. Select the “Compatibility” tab, check the “Run this program in compatibility mode for:” check box and then select “Windows Vista” from the drop down list and click “Apply” at the bottom right of the window. When you next start it, it should work much smoother!
Getting the CineDash Media Console and Launch Buttons working
If you had the problem with the FingerPrint reader and you are now having problems with either the CineDash Media Console or Launch buttons then you will be happy to hear that the solution for fixing these is much easier than the FingerPrint reader!
The first thing that you will need to do is install the “Launch Manager” which can be downloaded off the Acer website here (direct link). This will get the Email, Web and Empowering Technology buttons working with their default settings. If you need to change what the buttons do, you can launch the application named “Launch Manager” in the start menu. Most of the CineDash should also work now as well although I found that the volume control wasn’t functioning at all. I tried the usual restart of the CineDash Console by powering down the laptop, removing the power cable then removing the battery for a few seconds, but this failed, so I then continued to look for another solution..
The solution to my problem was to get the Launch Manager to run in compatibility mode for Windows XP (Service Pack 2). To do this go to the Launch Manager Install directory ( C:\Program Files\Launch Manager ), right-click on “LManager.exe”, select the “Compatibility” tab, check the “Run this program in compatibility mode for:” check box and then select “Windows XP (Service Pack 2)”. Finally click “Apply”. Now everything should work properly!
The new solution kindly explained by Ash in the comments is to do the following. I have tried a silly number of solutions including some that I came up with, and this is the daddy of all solutions. It will get your volume properly syncing like it did when you had Vista installed!! Make sure that you follow these exactly, I know you probably can’t contain your excitement, but don’t skip any steps 
- Uninstall any previous version of Launch Manager
- Download the Launch Manager here (hosted here) or go to the acer site and find it there. The filename should be “Kilimanjaro_v2.0.00_Vistax32x64_XPx32x64.zip”
- Unzip. Explore the new folder and right-click Setup.exe. Select Compatibility and choose Windows Vista Service Pack 2 from the drop down list, hit OK.
- Run Setup.exe and install. But don’t reboot yet!
- Now locate and explore the freshly installed folder in your program files directory – (probably C:\Program Files (x86)\Launch Manager or C:\Program Files\Launch Manager depending on if you are running 64-bit or 32-bit)
- Locate LManager.exe and right-click it. As in step 2, select Compatibility, choose Vista SP2, hit OK.
- Reboot and enjoy properly synced volume, and fully functioning buttons.
Thanks again to Ash who shared this solution with us in the comments.
Useful Links
Acer Aspire 6920G (Official) Drivers – ftp://ftp.work.acer-euro.com/notebook/aspire_6920G/vista/Drivers/ Update: It looks like Acer have updated their website and this link no-longer seems to work. You can access all of the drivers and applications here now http://support.acer-euro.com/drivers/downloads_gd.html, you will need to select “Notebooks”, “Aspire” and then “6920G”. Thanks for the link tim 
I have updated the links in the post to copies that I have uploaded here!
If this helped you or you have any comments on this post. Please leave a comment!
UPDATE ( 11/07/2011 ): Windows7 Drivers are now on the Acer website here!
If you have reached this point and have not managed to solve your problems, I highly recommend Cambridge Laptop Repair, they performed a laptop screen replacement for me after I managed to drop this laptop! They service the whole of the UK!
January 10th, 2010 at 7:55 pm
Please help
Have Acer 6920g now runing Windows 7 and have got every thing working apart from the volume control on the cine control,have tried changing compatabilty to Xp Service 2 and its still not right !!!
The media controls work great but volume just keeps freezing and dosent change..
Any help would be great
January 12th, 2010 at 6:03 am
Ben looking for this info for a while. I managed to figure out the CineDash one on my own, but the Finger Print Reader was giving me trouble. Thanks for the well written article
January 12th, 2010 at 12:58 pm
@David Thanks for the comment, I’m glad that you found it useful!
@tim Is the volume control on the CineDash working at all? One little thing that I found was that you need to kind of sync the CineDash volume control with the Windows 7 one. Basically I just dragged the CineDash volume down to the bottom and then dragged the Windows 7 one down to zero. It then worked much better. I have to admit, it did still work better on Vista, but I’m happy with is just working.
If it isn’t working at all, I suggest that you power down your laptop, unplug it, remove the battery for 10 seconds and then replace it and start up your laptop again. If it is still not working, un-install the LaunchManager and re-install it.
I hope that this helps you.
January 18th, 2010 at 11:59 pm
Thanks. FingerPrint works now, but your solution for cinedash doesnt.
January 25th, 2010 at 11:51 pm
Hi Ben,i now have all my buttons working inc volume,runing it in XP Service pack 2 compatabilty, but i have to run the programe every time i turn my laptop on or restart it !!!!!
Any idea’s !!!!!!
tim
January 26th, 2010 at 2:02 am
Hi Tim, Click on your menu button on your taskbar. Click “All Programs” and locate the “Startup” folder. Right-click on it and click “Open”. In the explorer window that just opened, right-click somewhere in there and click “New”, then “Shortcut”. In the Create Shortcut wizard that pops up, click “Browse…” and locate the “LManager.exe” file (probably in “C:\Program Files\Launch Manager”). Then click “Ok”, then “Finish”. Now when you start/restart it should start automatically
January 26th, 2010 at 6:24 pm
Ben, thank you a lot! But I have one last problem with brightness control. When I change brightness level (Fn + Left/Right), the expected effect occurs after to reset the display (Fn + F6).
Any idea for working “in time”?
Pitok /sry for my english
January 26th, 2010 at 6:43 pm
Hi Pitok, I have not hit this problem with my laptop, so I cannot give you a definite answer. I have just searched the web for a few minutes, and it looks like some people have found that the solution is to re-install the graphics card drivers. You can find all of the drivers for the Acer 6920G here. Depending on which graphics card you laptop has depends on which driver you will need. It will be one of the ones that starts with “VGA_” though!
January 28th, 2010 at 8:40 pm
Hi Ben, I had already tried to do that but i wasn’t sure if i had done it right,so i deleted it and started again,folowed your instructions and then did restart,the laptop tried to start and run windows 7 but couldn’t,the screen froze and i had to shut down and then restart in safe mode so i could delete the launch manager,once deleted my laptop started fine !!!!
Am now just running it every time, the touch pad volume has stopped controling the main volume,it’s still displaying on the screen and all the other buttons are working fine ??? Any idea what that all about
thanks tim
January 30th, 2010 at 3:56 pm
Hi tim, that is really strange as I had done exactly what I posted in my last reply and it worked fine (One thought that has just occurred to me though is it may be a User Account Control (UAC) issue, do you have UAC enabled? If you do, it might be worth trying with it disabled). The volume seems to be the hardest part to get working properly. I have spent hours trying to get it working properly, but to be honest I’ve given up on it for now. If I ever work out how to get it working, I will post and update.
February 2nd, 2010 at 11:39 pm
hi ben, i have it all working now !!!!!!!!acer have the new launch manager app ( http://support.acer-euro.com/drivers/downloads_gd.html )
Its in the applications part,un-install old version and install new one and to get it working properly i hade to go into properties and untick the run in compatibilty xp service pack 3 and apply.then did restart.
With setting on xp it made my volume work upside down !!!!
But all is good now. Thank you again for all your help in making my excelent laptop even beter
February 2nd, 2010 at 11:41 pm
Sorry first link dosen’t work,is new to all this.
http://support.acer-euro.com/drivers/downloads_gd.html
This one should work
February 5th, 2010 at 3:32 am
GENTLEMEN!
It is with great pleasure (and weary, bloodshot eyes) that I provide you with full details of a
!!100% WORKING 6920G WINDOWS 7 CINEDASH VOLUME-INCREMENT SYNC FIX!!
It has been a long journey!
To give credit where it is due, I found the solution on this page: http://forum.notebookreview.com/showthread.php?t=438633.
INSTRUCTIONS:
1. Uninstall any previous version of Launch Manager. Download again, as per the link provided by Ben: *EDIT by Ben, This link was no-longer active, please see above links*
2. Unzip. Explore the new folder, right-click Setup.exe, select Compatibility, choose Windows Vista Service Pack 2, hit OK.
3. Run Setup.exe and install. But don’t reboot yet!
4. Now locate and explore the freshly installed folder in programs – (probably in C:\Program Files (x86)\Launch Manager)
5. Find LManager.exe and right click. Just like step 2 select Compatibility, choose Vista SP2, hit OK.
6. Reboot and enjoy properly synced volume, and fully functioning buttons. Weep with gratitude.
(7. If Launch Manager doesn’t start automatically when you next boot up, use Ben’s tip above and add a LManager.exe shortcut to your startup folder)
I hope this works for you guys. If so, please spread the word. I don’t think many people know about it yet.
!!GOODNIGHT!!
PS – thanks for your assistance, Ben.
I will put your Fingerprint tips to use in the morning.
Ash
February 5th, 2010 at 10:09 pm
Just like to give a big thanks to guys like you lot who like to help out in situations like these
Just installed Windows 7 on my acer 6920g and setting it all back up again and collecting the drivers, programs etc….
Will quite possible have a few questions soon though, starting with how to get speedfan to recognise the sensor on my cpu again, as it has recognised and windows installed the gpu temp sensor, but didnt do the one for the psu.
How is it you get the +fn buttons to work? The brightness is starting to give me a headache
tris
February 6th, 2010 at 12:13 am
Just a quick update really.
I found that with the latest driver for the gpu, the brightness controls did not work at all with it, so I took it back to the 186.61 version for vista_win7 and the brightness controls now work fine again.
I still havent managed to get speedfan to see the cpu, only the gpu.
Neither have I managed to get the camera and microphone to work.
If any of you have, I would be very greatful if you could share with me how and link me to the software/drivers I need.
Thanks
tris
February 6th, 2010 at 1:37 am
Hi @Ash, thank you very much for the comment. It seems to be the real deal
I’ve updated the post to reflect your instructions. I hope that you get your Fingerprint reader sorted 
@tris I think that it is the Launch Manager that gets the Fn keys working although I cannot remember for sure. You will install the Launch Manager when getting the CineDash working anyway. To get the camera working, you will probably just need to install the Camera drivers. The driver that I used to get the camera working was for Vista, but worked fine, you can download it here – I think there may actually be some camera drivers just for Windows 7 now on the acer site; although I don’t want to risk breaking it on my laptop, so I haven’t upgraded.
FYI, I have the ATI Mobility Radeon HD 3650 in my laptop running with the version 8.632.1.2000 drivers. The brightness controls work fine.
@tris again, I don’t really use speedfan on mine. I have just installed it though and I am only seeing “HD0, Core 0, Core 1, Temp 1, Temp 2, Temp 3 and Temp 4″.
February 6th, 2010 at 3:30 pm
Again thanks for the info, though that driver you pointed to didn’t work, I found this one on the acer site that got the camera working again nicely….
Camera_Bison(0.3M)_v.2.0.0.17_Win7x86x64
My 6920g has the geforce 9500m gs flavour of gpu in it, and the latest driver for that doesn’t support the brightness control, but the older versikon does (http://www.nvidia.com/object/notebook_winvista_win7_x64_186.81_whql.html for those that need it
)
And that guide for the console from Ash is fantastic, thanks mate, working perfect
I’m just after getting the microphone working now, as I use that on a daily basis. If you have managed to get the mic working, please point me in the right direction, in the mean time I’ll try the windows 7 realtech driver from acers site
Thanks again
tris
February 6th, 2010 at 3:36 pm
ps, I still have an unknown device in my list, but I cant figure out what that is
tris
February 6th, 2010 at 3:53 pm
Just to confirm that the realtek audio drivers for win7 home premium from the acer site:
Audio_Realtek_6.0.1.5683_Win7x86x64_AS6920G
Work fine, including the optical out for full surround sound to a suitable amp/processor, with playback of blu ray.
Also found out what my missing device is, the fingerprint reader *facepalm* I’ll get that fixed later using the above guide
Thanks once again, this has proven most useful and saved a great deal of time and stress.
tris
February 7th, 2010 at 12:14 am
Well, it took me a couple of days, but I got all the drivers and apps installed now for the games
Just a couple of probs left now that I would really appriciate some help with:
1. When I ran speedfan on vista it gave me gpu and processor temps, but now it seems to only be giving me cpu temps I think.
As when I ran it for the first time since I put windows 7 on, wondows automatically found a driver for my gpu sensor, and installed it. Is there a way for me to do this for my cpu?
2. Again before with vista installed, when I plugged the hdmi cable into my laptop for use with an external display (in this case my projector for some huge gaming), it automatically switched my laptops lcd off and just showed on the projector. Then it switched back to the laptop lcd when I unplugged the cable.
How do I set it up to do this again? I’m presuming it’s either a power saving thing or a graphics control panel setting (nvidia), but I coulndt see anything there that mde it do this.
Thanks
tris
(last bit of advice I need
)
February 7th, 2010 at 1:16 am
Hi Tris!
As I mentioned in my previous post a few minutes ago (which hasn’t appeared yet, possibly because it’s ridiculously massive ^^), I am using modded Nvidia driver 195.62 1.1 by DOX, so I may have a different Nvidia control panel setup.
But give this a try:
<<>>
1. Open Nvidia control panel:
Start; Control Panel; Display; Adjust Resolution; Advanced Settings; GeForce 9500M GS; Start the Nvidia Control Panel).
2. In Nvidia Control Panel go to
Display; Set up multiple displays.
3. Turn on your projector/screen, plug in your HDMI cable and allow Nvidia to detect and add it to the list.
(If it doesn’t appear, try clicking ‘My display is not shown’ for additional options)
4. UNTICK the box next to Seiko Laptop Display
(My laptop screen was replaced recently – yours may have a different name).
5. Hit Apply.
You’re done!
<<>>
For some reason my Nvidia CP doesn’t appear by default in Start Menu, or Notification Area.
To avoid the laborious process in step 1 every time you need to tweak Nvidia settings, open Explorer and go to:
C:\Program Files\NVIDIA Corporation\Control Panel Client
..and drag nvcplui.exe into your start menu.
Now you can access it any time
Ash
February 7th, 2010 at 1:19 am
Hi Ben, Tris and co,
Really nice to hear the Cinedash Volume Sync fix worked for you both
Since we’re all doing individual research while we’re ironing out the 6920g Windows 7 bugs, why don’t we work to keep Ben’s page going with as much useful advice + links to proven fixes as possible?
I’ve been getting useful technical info from forums for years, and it’s time I started putting a bit back.
(Ben – if my post is taking up too much space please feel free to cut it out and present as you wish. I only ask that you credit me so that I can legitimately feel a petty sense of appreciation by a handful of people who I will never meet).
FN BRIGHTNESS – DIAGNOSIS:
I concur that the problem indeed lies with the latest Nvidia drivers, since it only occurred after I upgraded.
As of yet there is no offical fix, but there is a button-pressing technique which is an almost perfect workaround. I’m using modded 195.62 drivers, but I believe this will work on official.
If it doesn’t, please let us know.
IMPORTANT NOTE: Many are claiming that THERE IS ONLY A MINOR PERFORMANCE IMPROVEMENT FOR 6920G USERS WHO INSTALL NVIDIA 195.62 or 195.68 DRIVERS compared to NVIDIA 186.81, so unless you’re trying to squeeze as much gaming/video performance as is possible, you might want to choose 186.81, which enables fn brightness control by default.
However, if you want the best performing graphics possible, keep reading this AND BEYOND the brightness fix.
!!! FN BUTTON BRIGHTNESS-WORKAROUND FOR NVIDIA 195.68/62 USERS !!!
Firstly – when you push ‘fn + F6′, does your screen go dark until you hit another button?
-If YES, the following fix should work.
-If NO, you have a different problem. Your fn functionality is not enabled. Try installing Acer Launch Manager, if you haven’t already.
THE BRIGHTNESS WORKAROUND BUTTON TECHNIQUE:
1. STOP trying to incrementally decrease brightness like this:
fn + left arrow,
left arrow,
left arrow, etc
2. START incrementally decreasing brightness like THIS, keeping fn pressed the entire time:
fn + F6 + left arrow,
F6 + left arrow,
F6 + left arrow, etc
…This obviously applies to INCREASING brightness too. Just follow the same steps using ‘right arrow’ instead of ‘left arrow’.
!!! BEST 6920G WINDOWS 7 NVIDIA GRAPHICS DRIVERS (MODDED) !!!
For 6920G NVIDIA USERS there is a great community-approved performance boost available with drivers created by an all round excellent guy called DOX. (Performance boost compares DOX’s modded 195.62 drivers to the more recent, official Nvidia 195.68 drivers).
I recommend you skim the forum pages before deciding whether to take the plunge. It was certainly enough to convince me:
http://forums.laptopvideo2go.com/topic/26002-forceware-19562/
I haven’t bothered to benchmark, but I can confirm that power-hungry game Left4Dead2 definitely runs at higher fps with DOX’s drivers, and I am impressed with the enhanced functionality he has added -Like the option to keep your card running at top speed, but at a safe temperature).
DISCLAIMER: As with all modded drivers, there can never be an absolute 100% guarantee that they are safe, but so far nOone has reported any issues.
Direct DOX driver download links (latest version = 1.1 at time of writing):
Windows 7 x32
http://files.laptopvideo2go.com/Dox/Win7/195.62_Win7x86%201.1.exe
Windows 7 x64
http://files.laptopvideo2go.com/Dox/Win7x64/195.62_Win7x64%201.1.exe
!!! HOW TO INSTALL YOUR DRIVERS PROPERLY !!!
If you don’t install drivers properly, they won’t work. The most frequent issues occur with graphics and sound drivers, but the same rules applies across the board.
So if you haven’t already, install and start running the following programs in the order listed, immediately prior to any driver install:
REVO UNINSTALLER (Free version)
A better alternative to Windows ‘Add / Remove Programs’.
Revo uninstalls programs as normal then further scans your computer for program/registry/driver leftovers.
(Might not be necessary with some Nvidia drivers, as there may be no listed Nvidia program to uninstall. Suck it and see.
Uninstall ANYTHING Nvidia related, including Nvidia Physx if you have it. You can reinstall it again afterwards).
Site: http://www.revouninstaller.com/revo_uninstaller_free_download.html
Direct download: http://c0464521.cdn.cloudfiles.rackspacecloud.co
m/revosetup.exe
GURU 3D DRIVER SWEEPER (Freeware version):
A simple interface with a 2-click process to further clean your machine of any left over registry items which Revo might not have
spotted.
Site: http://www.guru3d.com/category/driversweeper/
Direct download: http://downloads.guru3d.com/Guru3D—Driver-Sweeper-(Setup)_d1655.html#download
AND FINALLY…
!!! GRAPHICS DIP AFTER 10 MINS? REGARDLESS: CLEAN YOUR VENTS! !!!
Ever cleaned out the dust from your 6920G? If not, I highly recommend it. Doing so is highly likely to increase your laptop’s performance, because the cooler your laptop, the harder it can work to give you wicked performance.
So grab a couple of tiny screwdrivers, cotton buds and a bit of cloth, and get to work
Takes 10 mins, and it’s a piece of cake.
(This will be especially useful if you live in the city, where it’s almost impossible to stop loads of crap clogging your laptop up over time. I now do this every couple of months)
This is a honestly simple process, but I have tried to take you through each step as thoroughly as possible. Don’t be intimidated – you will not have to break any warranty seal, or go pulling out complex bits of your machine to do this.
1. TURN YOUR LAPTOP OVER AND REMOVE THE COVER
Undo all screws within the big fat reverse-L-shaped panel cover on the back of your 6920G. Carefully pop it out, and once you have carefully stashed the screws, hold it up to the light. Can’t see through the vents? Dust those dusty badboys.
2. REMOVE THE FAN
Using a smaller screwdriver, undo the screws on and around the silver fan cover. Stash them carefully, then tweeze that baby out.
Note and memorize the position of the fan, and the angle required to remove it, so it’s easy to pop back in later.
(It is much easier to remove the fan if you carefully unplug the fan where it clips to the board. DONT PULL ON THE WIRES DIRECTLY – It is actually a little plug. use a small flat screwdriver or similar to tweeze it out. you can easily pop this back in afterwards)
3. CLEAN THE FAN
Using cotton buds or some non-fluffy bit of material, carefully clean each blade of the fan. Now blow through it hard a few times.
4. CLEAN THE VENTS BEHIND THE FAN
With the fan out, you now have much better access to the cool-looking cylindrical grill which will, if it’s like mine was, be caked in dust. You can clean it with a bit of cloth or non-fluffy tissue, and blow the excess dust outwards, away from the laptop.
5. REPLACE THE FAN
..and the screws, and push the little plug back in to the socket.
6. REPLACE THE COVER
..taking care to note the position of the sticky-outy tabs on the top and bottom-left of the reverse ‘L’. These overlap slightly, so slot them in first, then replace the screws.
7. ONE MORE VENT TO CLEAN
..but this one is easy! See the small, slim rectangular vent in the corner? You know what to do:
Undo the screws, tweeze the panel off and clean it.
Put it back, replace the screws and you’re done!
Hope this helps. Let’s keep the excellent tips coming.
Ash
February 7th, 2010 at 4:42 am
Hi Ash, thanks for those large updates, I may create a new post to split the solutions up a bit as the comments are getting a bit unmanageable now. WordPress had decided that your big comment was SPAM, so it wasn’t displayed automatically (I’m guessing that it was because it has quite a few links). If I do create the new post I will leave the full credit to you
Unfortunately I cannot really help you tris as your issues are both relating to your nVidia card. I have the ATI card so cannot really provide you with any advice. Hopefully Ash will be able to sort you out though!
February 7th, 2010 at 5:14 am
Hi Ben, no problem!
I have submitted 3 posts today.
Please delete the FIRST of the TWO posts which start “Hi Ben Tris and co”. They are almost exact duplicates.
The FIRST post for some reason deleted the text between “<<>>” characters, which i had used as ‘instruction’ titles.
Example:
<<>>
became
When I posted it a 2nd time, I used “!!!” either side instead, and it worked.
Another bizarre spam filter?
Oh, an you can delete this post too
February 7th, 2010 at 2:52 pm
Hi Ash, I’ve removed the duplicate one. I only have one WordPress plug-in that touches the comments and it’s a simple one that I think came with the install. I assume that the disappearing text between the angled brackets is some security thing to do with stripping HTML. It’s obviously something that is build into WordPress though as I haven’t configured it specifically.
February 12th, 2010 at 8:08 pm
Anyone tips on getting the acer crystal eye webcam to work on a acer 8920G vista ultimate x64 system? Mine is saying: Camera not found, but installed the acer crystal eye program.
Thanks for the help
February 12th, 2010 at 8:16 pm
Hi Xander, Have you installed the webcam drivers? They may not be bundled with the crystal eye program. You can download the drivers for the camera here. Just FYI, these drivers are for Vista or XP, 64-bit or 32-bit!
February 19th, 2010 at 5:14 pm
HELLO Acer 6920G Crusaders!!!
Big Thank You for all this priceless advice above. GREAT JOB!!
Seeing that it is forum of individuals who are creative, imaginative and know more than I do I have humble request for advice.
I have 6920g T8300 @ 2.40GHz 4GB RAM and Blu-Ray Drive. As I am using my laptop for photo and video processing I wanted to take advantage of my 4 GB of Ram memory therefore installed Win 7 Ultimate 64bit. And I have a problem. Yes, as probably you already guessed it is my Optiarc Blu-Ray Drive…
In December, before Acer issued drivers for Win 7 I couldn’t make my machine to work properly therefore I’ve ONLY upgraded OS to Win 7 Ultimate 32bit and as it was upgrade machine kept all drivers and software (incl.: Acer Arcade deluxe etc.) and all worked fine. But now, having drivers I thought to squeeze all possible juice out of my 6920G and install 64bit version.
All is fine, only maybe problem with dashboard and remote (but great solution is above, THANK YOU ALL!!) but my Blu-Ray drive just become blind for BLU-RAY Discs. Just says there is no Disc in Drive! Wanted to upgrade firmware on Optiarc but as it is OEM version is not advisable to do that as they say it can damage drive. Well, Ok, I’ve contacted Acer then for advice and here is what they say:
Hello, Thank you for contacting Software Support.
Regarding your enquiry,
You can only view blu-ray content on Acer Arcade Deluxe at the moment, and this application is default locked to Region A (Americas etc), therefore you need to open Acer Arcade Deluxe (do not auto-run the disc!) and go to “Advanced” (icon is 2 options to the bottom and looks like a group of boxes), then select “Settings” then select “BD”. In here, you can change the region of the drive to either A, B or C.
Note! You can only change the region 5 times before you permanently lock the drive – however, it does warn you of this on each change.
I’ve lost my Acer Arcade Deluxe installing new OS so I’ve looked for it and here I’ve got it from:
http://komku.blogspot.com/2008/05/download-acer-arcade-deluxe-for-windows.html
So i have ARCADE DELUXE now.
But still no luck with my Blu ray drive
PLEASE HELP!!
March 17th, 2010 at 8:18 am
“Getting the CineDash Media Console and Launch Buttons working”,is a very useful solution for recover the CineDash Media Console’s function.I’m very glad as I follow the solution step by step,my CineDash Media Console does work! Thnk you ,very much!
April 20th, 2010 at 5:30 am
after downloading divx codecs in my laptop(acer-extensa5235,operating on Windows7 Ultimate) the media center has totlly occupied the system,it comes on all the time and it changed most of the programs icons to become the media center icons ,so when I click any of those icons I get the media center screen opened .It has also stopped the kaspersky antivirus system and removed it’s icon from the notification area, when I tried to recover by seystem restore it did not work and desplayed an error massage(System restore could not start) I know that such behaviour is most likely caused by virus infection and I am not in favoure of formating my hard desk to solve the problem, as I have a load of data that I can not afford to loose
please help .
May 2nd, 2010 at 11:40 am
hi guys
thank you for your posts.
i have windows 7 upgrades on my acer 6920g laptop
however i cannot get the card reader to work or the cinedash media console on the left hand side of the laptop.
i have tried following instructions, but it still doesnt work.
can you please help me specifically on how i can get the card reader to work? and the cinedash?
thank you
May 2nd, 2010 at 1:58 pm
Hi Ben…before I upgraded my 6920G to Win7, I used the e-recovery management in the empowering technology to back up all my c: files and saved it in my d: drive. now the only thing it can be recovered is through empowering technology again. The d: drive is almost full but i dont see any files there.
How do I recover and restore them to Win7? when i was backing it up, it was around 80gb worth of files. now its blocking some space in my d: drive and i cant retrieve it.
Any update when Acer will create an empowering technlogy apps for win 7 64bit?
And also, when using the Cinedash console, it only opens ehome(windows media center)…any idea how to retrieve acer arcade deluxe?
Thanks for the help and advice!
June 21st, 2010 at 10:17 pm
hi guys can any one help me, i get windows 7 on my aspire 6920g but i cant instal my microfon proply, i try all setings but still nothing. thanks for help and sorry for me english
lol
June 30th, 2010 at 12:52 am
I have the same exact problem but my PC is a 32bit and not a 64 like indicated in here. I mean everything that you indicate it is indicated for a 6920G and not a 6920 (32bit). Do you recommend anything for my issue? Thanks for your help
August 6th, 2010 at 10:21 pm
Thanks Ben. I had the problem with the CineDash volume not working after installing Windows 7 Ultimate. Your fix works!.
The Fingerprint was working ok.
The Acer site provides the drivers for all but not the Launch Manager which I needed, so I got it from your site here and followed the instructions!. Thanks a lot Ben!. I owe you one.
Jason.
–
August 6th, 2010 at 11:43 pm
Hi @Jason,
I’m glad that this helped you out.
All the best
Ben
August 18th, 2010 at 10:47 pm
hi..ive got a acer 6920g and a friend of mine formated it so i got a bigger hard drive when i download,the only thing is now i dont have bluray,surround sound and various functions that the computer has,in essence i have lost most capabilities.I think the only solution is a complete recovery disc is needed…which i dont have…any help is much appreciated to get my once fab acer back to a full life
August 19th, 2010 at 9:35 pm
i have a problem with my acer’s computers webcam…my computer runs on windows 7 but everytime i try going in my acer crystal eye webcam it a message pops up saying camera is not installed or camera is runnming with another user and it was working fine but i dont know what happened so if you could help me with this problem i will aprecciate it thanks
August 19th, 2010 at 11:30 pm
Hi jubilee,
It’s possible that your friend just merged the C and D drives, in which case the recovery partition may still be intact. If it is, recovery instructions can be found here. You should, however, be able to recover the audio and webcam by installing the relevent drivers available on the acer website (here). The same goes for the blueray drive, but those drivers don’t seem to be listed on the acer site. If you need a recovery disk, you will probably have to contact acer directly and ask them very nicely as I can’t seem to find any online.
Ben
August 19th, 2010 at 11:32 pm
Hi steven,
you probably just need to (re-)install the drivers for the webcam. The drivers are listed on the official acer website here.
Ben
September 4th, 2010 at 3:14 am
Hi I got this laptop a year ago and i re-installed windows like everyone else. My main problems are: webcam – says camera not found with the Suyin Acer Crystal Eye, blu-ray drive – doesn’t even read blu ray discs anymore. I currently have a blu ray in the drive and when I go to my computer and double click on the disc drive it says “Please insert a disk” then pops out the drive. PLEASE HELP!!!!!!!!!
September 7th, 2010 at 1:14 am
Hi Mark,
Check your drivers for the webcam. I’ve linked to them in a few comments on this post now. I unfortunately don’t own any blu ray disks, so I have no idea if mine works or not, so can’t help you with that one I’m afraid – sorry.
Ben
September 13th, 2010 at 9:37 pm
Hi Ben…before I upgraded my 6920G to Win7, I used the e-recovery management in the empowering technology to back up all my c: files and saved it in my d: drive. now the only thing it can be recovered is through empowering technology again. The d: drive is almost full but i dont see any files there.
How do I recover and restore them to Win7? when i was backing it up, it was around 80gb worth of files. now its blocking some space in my d: drive and i cant retrieve it.
Any update when Acer will create an empowering technlogy apps for win 7 64bit?
And also, when using the Cinedash console, it only opens ehome(windows media center)…any idea how to retrieve acer arcade deluxe?
Thanks for the help and advice!
September 14th, 2010 at 1:12 am
Hi Simon,
The 32-bit e-recovery management software should run on your Win7 x64 machine (the vast majority of 32-bit software will). Failing that, you could just re-format the d: drive using the windows disk utility (you would loose the files like this, but it would at least free up the space).
This post here seems to cover the Acer Arcade Deluxe!
All the best,
Ben
September 14th, 2010 at 6:08 am
hi, thanks for these helpful posts. Not sure if anyone ran into the issue of battery not charging. I updated to Win 7 when it came out, and recently my battery would not last, so I got 2 new ones (different) from ebay but neither is getting charged. It recognizes them, it says “charging” but no charging gets done. The old original battery charges fine. Could it be that both batteries are bad? I got different batts from different sellers just for this reason. Anyone know what’s up? Thanks in advance!
September 15th, 2010 at 1:30 am
Hi Chris,
It sounds like the batteries are not compatible with the laptop. Try and get an official one if you can!
Ben
September 24th, 2010 at 10:41 pm
i have a 6920 model is there any difference between this one and the 6920g model id love to upgrade to win 7 not keen on vista like most people but dont want to upgrade only to have to go back to vista because of something that wont work like webcam or cinedash controls being next to useless any thoughts ?
September 24th, 2010 at 11:31 pm
Hi Paul,
The G stands for Gemstone Blue, and as far as I can tell, the only differences are aesthetics. The drivers on the Acer site also seem to be identical for the two versions. You should be fine.
Ben
September 25th, 2010 at 11:23 am
thanks very much for the quick reply ad the information ill give it a try today and let you know how i got on .
September 25th, 2010 at 2:36 pm
well after a few hours ive got everything installed no little yellow icons in my devices menu volume controller and everything else working fine on the cinedash,just the biometric scanner cant get working and the little acer “e” in the top right corner by my speakers all i get is the system cannot find the specified path any clues to what i should do?
September 26th, 2010 at 12:37 pm
Hi Paul,
All the drivers and utilities you should need are on the acer website here http://support.acer-euro.com/drivers/notebook/as_6920G.html.
For the fingerprint scanner, you probably just need the fingerprint utility, and for the acer e thing I believe you need the Empowering Technology Framework and Acer Mobility Center add-on. I’m afraid I can’t check this on mine as I don’t have it with me at the moment, but I believe this is correct.
Ben
October 9th, 2010 at 11:22 am
Hello. My girlfriend has a 8920g. And sinsce we installed Windows 7 on her computer the Cinedash touch control indeed stopped working.
Now we followed your instructions to the letter, but still the controls are as dead as they ever were.
Everything else works perfectly.
Any thoughts?
October 27th, 2010 at 6:47 pm
The blu-ray drive has stopped working on my 6920 and I spent ages trying to solve the problem, eventually took it to a PC engineer and was told the drive needs replacing.
I’ve ordered a replacement DVD drive from ACER, as I dont really use the blu-ray, but how easy is it to take the old drivee out and put a replacement in. I was hoping a “push, click and out” but I can’t work out if that will actually work?
Any advise much appreciated?
October 27th, 2010 at 8:44 pm
Hi Tom,
I’m afraid that I haven’t had the back off mine, so am not really in a position to give any advice – sorry.
Ben
November 18th, 2010 at 2:07 pm
I found out that if you do an upgrade from vista to windows 7 instead of a full install. Evry thing except the fingerprint reader will work just fine.
Frank
January 19th, 2011 at 8:33 am
Hi again,
I posted earlier regarding new batteries not charging and I found the reason why: I installed Win 7 and shortly after my batt stopped working, so I went on ebay and bought 2 different ones, with more mHa than my original, but they would not charge. After investigating further I realized that the batteries I was purchasing were “8 cell” and the original is 6 cell, so I purchased another aftermarket battery that is 6 cell and voila! it charges fine and lasts about the same as original.
Although I read somewhere that this laptop can charge both 6 and 8 cell batteries, that may not hold true to one that is running Win 7.
Just wanted to let everyone know about this find
February 9th, 2011 at 1:15 pm
To Chris,
I have the exact same battery problem with two different batteries yet my original still charges – the only difference is that I’m still running windows Vista – both new batteries are detected and Vista says “charging” though they are not.
My original battery was 14.8 and my new ones are also 14.8V – I’m assuming then they have the same number of cells?
How were you able to figure out the number of cells your batteries had?
March 25th, 2011 at 6:04 am
Rdz,
the battery that came with the laptop is a 6 cell, and the ones I was trying to install (the aftermarket) were 8 cell. When I was searching for replacements, they were clearly advertised as 6 or 8 cell, and because I wanted the most mha, I went with the 8 cell (which had more mha than original) but the 6 cell ones had the same mha as the original batt, so that’s how I figured it out.
good luck!
March 26th, 2011 at 12:56 pm
Thanks Chris,
See my original battery is 14.8V and 4800 mah.
The two replacements I got were both 14.8V with 5200 mah and 4400 mah. Both don’t charge.
The only batteries I can find that are 4800 mah like my own are actually a different Voltage, 11.1V or 10.8V.
Still trying to figure it out!
May 8th, 2011 at 7:29 am
i have acer 6920g mode i have the problem that my laptop get restart on every 2 hours and some time it’s get hang .what is the solusation .pleace help me.
July 9th, 2011 at 3:12 pm
Link to fingerprint utility is not correct link. It is a duplicate of the launche manager link.
July 11th, 2011 at 9:51 pm
Thanks Jack. That’s fixed now. It looks like Acer have put up the Windows 7 drivers now anyway though. The link is at the bottom of the post.
Ben
July 29th, 2011 at 2:12 pm
The cinedash fix worked for me initially, but now, after a few restarts it’s stopped working, and the panel no longer controls my media stuff. I’ll try the fix again by reinstalling :s.
A couple more queries – has anyone here ever had this random problem where you’re on your laptop normally, and then suddenly it’s like somebody’s holding down your left or right arrow key, (which is kind of annoying when you’re on msn and trying to explain why you’re typing backwards)this problem doesn’t go away until you restart, which is really annoying.
My final question is this – I managed to lose some screws from the back of my laptop when I whimsically attempted to take it apart. Since I lost my battery I’ve been running my laptop like a PC, yet since I lost those screws it turns off when the laptop is moved – is it affordable to get replacement screws of the right specs?
Thanks for taking your time to read this guys! Any help much appreciated
August 24th, 2011 at 6:07 pm
This is really lame. You deleted my post in which I talked about my own issues with Window 7 on Acer.
That’s a pathetic way of dodging an issue, and if you couldn’t help me you could’ve just said so instead of deleting my post.
I’d like to see your response to this, although I doubt you’ll have the nerve to make one.
September 9th, 2011 at 2:25 am
Hi! I got the acer 6920g and still with Vista and my CineDash stop working everything, I got to use the volume controle on the screen. Please help me.
Paul
September 9th, 2011 at 3:53 pm
Hi! Ben, I did what you have said to someone els, that removed my batterie and the power cable and waited 10 sec. and it work, the CineDash Media Consle works perfect. Thanks
Paul
September 26th, 2011 at 10:51 pm
Alex: Firstly, to address your seccond reply; I have to manually approve all (first) comments on this blog now since I started getting so much comment spam (over 1000 per month!!). When users first make a reply, I believe you see it, but it’s not actually live on the site until I approve it. So I hadn’t deleted it, I just hadn’t approved it. I have to admit that I have rather neglected my site for the past few months due to a heavy work load.
To address your first reply: I’m afraid that I haven’t seen an issue where the keys get ‘stuck’ before. Secondly, It shouldn’t be too hard to find the screws, a quick sears on ebay turned up a whole host of suitable screw packs for under a tenner.
September 26th, 2011 at 10:52 pm
Paul: I’m glad it worked for you
November 15th, 2011 at 7:47 pm
does anyone know how to solve my problem?
i can’t play games since i installed win 7. please help
November 15th, 2011 at 7:52 pm
every time i start to play an online game ,it shows me the message
January 16th, 2012 at 12:27 am
AARGHHH I feel terrible now. I’m very sorry to have been so rude, it was extremely selfish of me, I totally misread what happened, I’m not used to blogs lol.
Thank you for your responses to my problems in spite of my rudeness, I recognise that you don’t have to do this at all and you probably have lots of other stuff on your plate as well as this blog arghhhh im so sorry D:.
The “stuck key” problem seems to be something to do with the cinedash, as it seems to stop after i repeatedly stroke the circle in the opposite direction of where the cursor keeps moving. Weird, but it’s definitely managable now, as I don’t have to restart anymore!
I checked for the screws, and as you said there are screws for my 6920g, yet I noticed they were different shapes (some were longer than others) and they were colour coded – is there any way to tell which screw goes where?
January 27th, 2012 at 2:35 am
Hi Alex,
No worries, I’m over it lol. Sorry for the slow reply again. If you take a pic, point out the missing screws and mail it to blog0112@ben90.com, I’ll take a look at mine and see if I can give you some more info.
Ben
February 20th, 2012 at 10:10 pm
Hello Ben
How do I change the fingerprint on the Acer Aspire? When we got the laptop I did not set it up immediately then my daughter set hers up now we can’t change it back to mine?
Thanks,
Mary
March 4th, 2012 at 4:25 pm
Hey,i cant get my audio jack to work on Acer Aspire 6920G(Windows 7),i’ve installed every drivers showed in Acer’s website(cause it has the Windows 7 version).Btw,how to delete Windows Vista from my laptop,i’ve set it to Multi Boot.